Table of Contents
Power Issues #
- Headset won’t power on:
- Ensure the headset is properly charged. Check the battery level indicator light.
- Try a different power source or charging cable.
- If the issue persists, the battery or charging port may need to be replaced.
- Headset turns off unexpectedly:
- Check the battery level and recharge the headset if needed.
- Ensure the headset is not overheating. Move it to a cooler environment.
Tracking Issues #
- Headset/controller tracking is unstable/inaccurate:
- Check that the tracking cameras are clean and unobstructed.
- Ensure the play area is well-lit and free of reflective surfaces.
- Try recalibrating the headset and controllers.
- If the issue persists, the tracking sensors may need to be replaced.
Controller Issues #
- Controllers not pairing/connecting:
- Ensure the controllers have sufficient battery charge.
- Check that Bluetooth is enabled on the headset and controllers.
- Try repairing the controllers with the headset.
- If the issue persists, the controller hardware may need to be replaced.
- Controllers not responding/functioning properly:
- Check the battery level and replace the batteries if needed.
- Ensure there are no obstructions between the controllers and headset.
- Try recalibrating the controllers.
- If the issue persists, the controller hardware may need to be replaced.
Software/App Issues #
- Apps crashing or not functioning properly:
- Ensure the headset and app software are up-to-date.
- Try clearing the app cache or reinstalling the app if side-loaded.
- If the issue is with a specific app, contact Futurus for assistance.
