Job Description

JOB REQUIREMENTS: Administrative Assistant The major responsibilities of this role include: Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs; builds trust and rapport through empathy, responsiveness, and professionalism. Communicates Effectively: Clearly conveys information and actively listens to others; tailors communication style to different audiences to ensure understanding and engagement. Tech Savvy: Comfortably learns and leverages technology, including Microsoft Outlook, Word, and Excel, to manage workflows and enhance customer service efficiency. Situational Adaptability: Remains flexible and composed when priorities shift. Collaborates: Works effectively across teams and functions, building strong relationships and fostering a positive, solutions-focused environment. Manages Ambiguity: Handles multiple tasks and changing priorities with attention to detail and organization; stays focused under pressure. Instills Trust: Acts with integrity, respect, and accountability in all interactions, ensuring customers and colleagues feel supported and valued. Manages Time Effectively: Must be dependable, have good attendance, be punctual, and have a positive attitude. Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. Demonstrated ability to communicate orally with individuals from within and outside of the organization. Be able to handle multiple priorities in a fast-paced environment with a proven ability to multi-task and work independently. Act as inbound customer contact across service organization o Enter high volume of orders into system with minimal error rate o Answer communication from incoming customers and dispense information appropriately o Utilize current system to distribute communication, properly log, and dispatch service calls o Follow communication procedures, guidelines, and policies o Continue to improve customer service experience, creating customers for life Handle other duties and projects as assigned The individual must be able to display professionalism and use tact on the telephone when talking to customers and other employees This position has no direct or indirect supervisory responsibilities. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Work Experience High school diploma or GED (Required); Associate's degree in Business or related field (Preferred) Contact Center or Customer Service Experience: 0-2 years of relevant PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is: Regularly required to sit Operates standard office equipment Hours of Work Reliable attendance and flexibility in scheduling are essential to maintain consistent customer support. Compensation Information: The pay rate will depend on the successful candidate's qualifications and prior experience. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Maintain and update filing, inventory, mailing, and database systems, either manually or using a co puter. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Review files, records, and other documents to obtain information to respond to requests. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Administrative Assistant The major responsibilities of this role include: Customer Focus: Demonstrates a strong commitment to understanding and meeting customer needs; builds trust and rapport through empathy, responsiveness, and professionalism. Communicates Effectively: Clearly conveys information and actively listens to others; tailors communication style to different audiences to ensure understanding and engagement. Tech Savvy: Comfortably learns and leverages technology, including Microsoft Outlook, Word, and Excel, to manage workflows and enhance customer service efficiency. Situational Adaptability: Remains flexible and composed when priorities shift. Collaborates: Works effectively across teams and functions, building strong relationships and fostering a positive, solutions-focused environment. Manages Ambiguity: Handles multiple tasks and changing priorities with attention to detail and organization; stays focused under pressure. Instills Trust: Acts with integrity, respect, and accountability in all interactions, ensuring customers and colleagues feel supported and valued. Manages Time Effectively: Must be dependable, have good attendance, be punctual, and have a positive attitude. Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. Demonstrated ability to communicate orally with individuals from within and outside of the organization. Be able to handle multiple priorities in a fast-paced environment with a proven ability to multi-task and work independently. Act as inbound customer contact across service organization o Enter high volume of orders into system with minimal error rate o Answer communication from incoming customers and dispense information appropriately o Utilize current system to distribute communication, properly log, and dispatch service calls o Follow communication procedures, guidelines, and policies o Continue to improve customer service experience, creating customers for life Handle other duties and projects as assigned The individual must be able to display professionalism and use tact on the telephone when talking to customers and other employees This position has no direct or indirect supervisory responsibilities. MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Work Experience High school diploma or GED (Required); Associate's degree in Business or related field (Preferred) Contact Center or Customer Service Experience: 0-2 years of relevant PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: jstarr@dferepair.com

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