Customs Brokerage AgentEnsure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.Key Responsibilities:Ensure smooth and timely shipment process flowEnsure accurate and timely data entry into our operational system based on defined metricsTrack and trace shipmentsProvide proactive and clear communication to internal and external customersEnsure accurate and timely client billing, including dispute resolutionUnderstand customer expectation to ensure all the elements of the SOP and KPI's are metEnsure compliance to company policies and external regulationsComplete cross training in order to support team coverageProfessionally represent Expeditors to our customers, service providers, and government agenciesExpectations:Continually identify areas to improve efficiencyEmbrace and adopt technology to optimize their ability to complete their workAchieve standard of 52 hours training per year, including all mandatory trainingsDrive and develop customer relationship in order to exceed their expectationsHave a sense of urgency, be willing to help by offering solutions***MUST BE LOCAL***Qualifications:Have knowledge and/or prior experience of industry specific qualificationsEffective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive resultsPro-active, strong organizational skillsGood computer skills (Excel, Word, PowerPoint)Technical Skills:Strong understanding of software development principles.Experience with automation platforms such as Power Automate.Experience with Microsoft Copilot and M365 technologies.Familiarity with data structures, APIs, integrations, and system architecture.Basic understanding of AI, machine learning, LLMs, and prompt engineering.Ability to troubleshoot technical issues independently.Business Skills:Strong analytical and problem-solving abilities.Ability to understand complex operational processes.Experience translating business requirements into technical solutions.Excellent communication and stakeholder management skills.Preferred Qualifications:Experience developing automations, applications, or digital solutions.Experience leading cross-functional projects.Experience working in operations, logistics, finance, or enterprise shared services environments.Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.Expected Hourly Range: $22.00 – $28.00Expeditors offers excellent benefits:Paid Vacation (first year prorated based off month of hire then eligible for 15 days)Holidays (10)Flexible Days (2)Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)401(k) Retirement Savings Plan with employer matchEmployee Stock Purchase Plan (ESPP)Medical, Prescription Drug, Dental & Vision CoverageHealth Savings Account (HSA)Life and Disability InsurancePaid Parental Leave (additional eligibility criteria)Dependent Care Flexible Spending Account (DC FSA)Commuter BenefitEmployee Assistance Program (EAP)Learning & Development ProgramEducational Assistance and ReimbursementAll your information will be kept confidential according to EEO Guidelines.May be eligible for bonus following first year of continuous employment in position.
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